Houston, TX – In a glaring dereliction of duty, a former 911 operator faces criminal charges after reportedly admitting to hanging up on thousands of callers requesting emergency assistance. Due to her incompetence, a robbery victim died after the 911 dispatcher immediately hung up on a witness reporting the crime.
On March 1, Buster Pendley called 911 after his wife collapsed and lost consciousness due to a blood clot in her lungs. While trying to perform CPR with one hand, Pendley dialed 911 with his other hand.
“The 911 operator answered the phone, and she said, ‘This is Crenshanda, may I help you?’ Wife’s passed out I need an ambulance,” Pendley told KPRC2. “She said OK, and she hangs up on me.”
After making a second call to 911, Pendley was able to request an ambulance to save his wife. Still enraged due to the fact that a lazy and incompetent 911 operator nearly killed her, Pendley’s wife, Sharon Stephens, recalled, “I was furious cause he didn’t tell me what happened, cause I would have, I mean I would have gotten from my hospital bed and gone to 911 and find out who did that to me.”
On March 12, an engineer named Hua Li fled from a convenience store after a gunman attempted to rob the clerks. After hearing gunshots from inside the store, Li called 911 to report a robbery and possible homicide.
“Houston 911, do you need medical, police, or fire?” 911 operator Crenshanda Williams asked.
“This is a robbery,” Li explained.
Williams can be heard sighing in the recorded conversation before immediately hanging up on Li.
After Li called 911 a second time and spoke to another dispatcher, police discovered the store manager had been shot and killed before they arrived.
On March 13, a security guard called 911 to report two drivers drag racing down I-45. According to the recorded phone call, the security guard was immediately cut off after saying, “This is Officer Molten. I’m driving on 45 South right now and I am at—”
Despite the fact that the call was disconnected by the 911 operator, the recording caught Williams whining, “Ain’t nobody got time for this. For Real.”
Between October 2015 and March 2016, Williams allegedly disconnected thousands of 911 calls because she admittedly “did not want to talk to anyone at that time.”
An investigation into Williams’ 911 phone calls revealed that many of her calls only lasted 20 seconds or less, and that Williams had often hung up on callers requesting emergency assistance. After disconnecting thousands of callers as a 911 dispatcher, Williams was recently charged with two counts of interference with an emergency telephone call. If convicted, Williams faces a year in jail and a $4,000 fine for each charge.
No longer employed at the Houston Emergency Center, Williams is scheduled to appear in court next week.